Ridgwell Press contact details:
We respond to emails, but do not have a direct phone number or fax, so please email us with any queries.
We accept credit card payment - Visa and Mastercard and also payment by Paypal or invoice. (If paying by invoice, your goods will not be sent until AFTER payment is received).
Please place your order online. Put your order number in the Order number box
When confirmation of order is received, this shows that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We try and send out products within 5 working days of receipt of payment.You will need to contact us if you are outside the UK so that we can let you know the additional cost of postage. Our flat rate postage is for UK orders only.
Delivery Schedule We deliver your order right away if the goods are in stock. We will normally send your order to you within 10 business days. International orders are generally received in under 21 days. You will need to contact us if you are outside the UK so that we can let you know the additional cost of postage.
For orders made from the UK or the European Union, 20% VAT is added to goods which are VAT rated. All other orders are VAT free - this will be refunded if you notify us after payment. Our website is automated to include VAT and this deduction cannot be made until after payment.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us If you need to reach us, please email us using the link on the store page.
Returns Please contact us if you want to return damaged goods. We are unable to offer refunds for photocopiable books, CDs and digital downloads as these products can be copied and used before return.
Recently schools have been putting our copyright material that is for sale onto the internet to be freely downloaded by anyone. This is illegal and we are within our rights to demand payment and invoice the school for the estimated number of downloads that have been given away freely. Teachers have also passed our resources from one to another without payment. This is illegal and unfair. Any school posting material online will be pursued. Anyone passing on our material for free will also be traced.
We also insist that the copyright product is removed immediately from websites that the school has used to host the product and that the school contacts other websites that have acquired the product from the school due to negligence.
Schools may not reproduce by means of producing CDs or downloading onto ipads, kindles, e-book readers or tablet pcs or sell on our copyright material without seeking permission from us first. Schools may not photocopy for sale our resources to students.
Paper copies of paid invoices
We no longer send out paper copies of paid invoices but are happy to email you the pdf as an attachment for you to print out.